Two weeks ago I ordered a pair of sneakers from 6pm.com as they were offering 50 or 60% off on all Puma sneakers. *Sorry I didn’t post about it, it was a one day sale I found out about at the last minute.* Mind you, I’m not a fan of sneakers (I only believe in heels and ballet flats), but I’m running the New York City marathon so I needed something to train in. And my pair of hot pink Converse aren’t exactly adequate running shoes.
I found two pairs of sneakers at $26 each.
However, I wasn’t happy with the latter pair. You can’t really tell from the photo, but the right side of the right shoe looked a bit scuffed. There were smudges and the stitching was slightly frayed.
I was pissed to find out the company doesn’t do exchanges. Say wha? They only permit returns on unworn items within 30 days of purchase.
Needless to say, I was not a happy customer. I finally found a pair of cute sneakers and I had to return them without the option of an exchange? I filled out a brief questionnaire on 6pm.com and selected my reason for return was a “defective item” and that I was disappointed the company doesn’t offer exchanges. When asked if I would order from them again, I responded no. Later that night I was preparing to ship the item back and wait for my 26 bucks to be credited to my debit card, when I received an email from zappos.com, which acquired 6pm a few years ago.
The email stated I would be able to keep the “defective” pair of sneakers (and either toss or recycle them) and a new pair would be sent to me. Yay! This gesture quickly got 6pm.com back in to my graces after temporarily being on my poop list. My new shoes should be here tomorrow.